Home
→ Accessibility
→ Business advice
→ Consumer advice
→ Help
→ Latest news
→ Legislation
→ Licensing public register - online facility
→ National Indigenous Consumer Strategy
→ Order publications
→ OCBA Web Privacy
→ Search OCBA website
→ A-Z search
→ Contact us
→ Youth advice
→ Online services
→ Fees
→ Forms
→ Newsletters
→ Publications
→ Links
→ Frequently asked questions
→ Feedback
→ Sitemap
About OCBA
→ History
→ Office locations
→ Ministers
→ Commissioner
→ Annual Report
→ Media releases
Assurance register
→ Assurances given in 2002
→ Assurances given in 2003
→ Assurances given in 2004
→ Assurances given in 2006
→ Assurances given in 2005
→ Assurances given in 2007
Compliance and enforcement
→ Background information
→ Compliance strategies
→ Enforcement tools
→ Priority guidelines
→ Using discretion
→ Dealing with OCBA
→ Download policy document
→ Send us a report about unfair trading
Legislative framework
→ Acts
→ Real estate industry reforms
→ How consumer laws protect you
→ National competition policy
Recreational Services Act
→ Vary or cancel an undertaking
→ Frequently asked questions
→ Joint code development list
→ Contact us about recreational services
→ Draft safety codes
→ Fees for recreational services
→ Registered safety codes
→ Forms for recreational services
→ Approved safety codes
→ Refused & cancelled codes
→ Legislation for recreational services
→ Subscriber register
→ Links for recreational services
→ Publications for recreational services
About the act
→ Overview
→ Benefits
→ What is a recreational service
→ Risk management
→ Limitations
→ Waivers
Register to comply with a code
→ Before registering to comply
→ Registering to comply
→ After registered
Register a safety code
→ Drafting a safety code
→ Registering a safety code
Before registering
→ Check approved codes register
→ Check code development list
→ Legal entity
→ Professional activities
→ Separate safety code
→ Consumers only
→ Over 18 / mental capacity
→ One-off events
Strategic plan
→ Challenges
→ Strategic mission, aim and values
→ Focus for 2003-2006
Incorporated Associations
→ What is incorporation?
→ Advantages of incorporation
→ Who can incorporate
→ Contact us about associations
→ Fees for associations
→ Forms for associations
→ Approval of auditor
→ Legislation for associations
→ Pay your associations invoice online
→ Links for associations
→ Aboriginal associations
→ Publications for associations
→ Checklist for healthy associations
Accounts and audit
→ Accounting obligations
→ Audit requirements
→ Relief from requirements
Administration of affairs
→ Your association’s name
→ Committee of management
→ Public officer
→ Rules for your incorporated association
→ Avoiding problems
→ Prescribed association
→ Accounting records
→ Audit requirements
Public officer's responsibilities
→ Changes to rules
→ Amalgamation of associations
→ Lodgement of periodic returns
→ Change of public officer
Suspected breaches
→ Report to OCBA
→ What OCBA doesn't investigate
→ What to include in the report
→ Investigation priorities
→ Other available remedies
Audio
→ Radio Interviews
→ Scam Audio
Births deaths & marriages
→ Baby names
→ Contact us about births, deaths and marriages
→ Fees for births, deaths and marriages
→ Online services
→ Forms for births, deaths & marriages
→ Legislation for births, deaths and marriages
→ Links for births, deaths and marriages
→ Publications for births, deaths & marriages
Applying for a certificate
→ Corrections to certificates
→ Interstate certificates
→ Adoptions
Online services
→ Apply online
→ Access policy
→ Application form
→ Proof of identity
→ Payment
→ Proof of identity policy
Registering an event
→ Marriages
Births
→ Births that must be registered
→ Who can register?
→ How to register
→ Late registration
Change of name
→ How to register
→ Changing a child name
→ Name after a marriage or divorce
→ Required documents
→ Notation on birth certificate
Deaths
→ How to register
→ Who can register?
→ Which deaths are registered?
→ Deaths reported to the Coroner
→ Registering overseas deaths
Other services
→ Sexual reassignment
→ Doctor's Certificate, medical information
Family history
→ Sale of indexes
→ Researching your family
Details on certificates
→ Birth certificates
→ Death certificates
→ Marriage certificates
Organising a marriage service
→ Marriage requirements
→ Registration office weddings
→ Choosing a marriage celebrant
→ Legitimation of children
→ Legal age of marriage
→ Immigration and overseas residents
→ Getting married overseas
→ Adding fathers details
→ Become a marriage celebrant
Business advice
→ Contact us for business advice
→ Forms for business advice
→ Legislation for business advice
→ Links for business advice
→ Publications for business advice
Business relations
→ Anti-competitive practices
→ Being business wise
→ Courts and tribunals
→ E-commerce
→ False billing scam
→ Identity fraud
Business names
→ Overview
→ Registering a business name
→ Business name search
→ Restricted words
→ Changes
→ Renew your business name online
→ Pay your business names invoice online
→ Internet domain names
→ Trade marks
→ Offences
→ Scams
→ Contact us about business names
→ Fees for business names
→ Forms for business names
→ Legislation for business names
→ Links for business names
→ Publications for business names
Why register a name?
→ Need to register a business name?
→ What can be registered?
→ Name protection
Selling to customers
→ Uncollected goods
→ Fair trading laws
→ Handling complaints
→ Refunds
→ Lay-bys
→ Retail leases
→ Door to door sales
→ Customer satisfaction
→ Shop stealing
Advertising
→ False advertising
→ Misleading prices
→ Gifts and prizes
Sales and service
→ Billing
→ Delivery
→ Credit
→ Referral selling
→ Vehicle odometers
→ Promoting opportunities
→ Unconscionable conduct
Warranties
→ Retailers' obligations
→ Manufacturers’ obligations
→ Customers’ obligations
Consumer advice
→ Contact us about consumer advice
→ Forms for consumer advice
→ Using fuel economically
→ Legislation for consumer advice
→ Links for consumer advice
→ Publications for consumer advice
→ Warnings
Buying or selling a house
Buying a home
Finance
→ Lending criteria
Making a complaint
→ Before lodging a complaint
→ What ocba can/can not handle
→ Lodging a complaint
→ Dispute resolution process
→ Your role in the process
→ If dispute cannot be resolved
→ Confidentiality of information
→ Disadvantaged consumers
→ Going to court
→ Legislation for making a complaint
Identity theft
→ About identity theft
→ How to protect yourself
→ Proof of identity
→ If it happens to you
→ Case studies
→ Links about identity theft
→ Legislation for identity theft
Money Matters
→ Going guarantor
→ Insurance complaints
Credit
→ Consumer credit code
→ Your credit record
→ Hardship provisions
→ Loan comparison rates
Reverse Mortgages
→ How they work
→ Advantages and disadvantages
→ Consider the alternatives
→ Borrower checklist
→ Links and contacts
Payday lending
→ What is Payday lending ?
→ Payday lending isn't the answer
→ Alternative sources of financial assistance
Other purchases or services
→ Introduction agencies
→ Travel
→ Health and fitness
Buying firewood
→ Buyer's tips
→ Loose firewood
→ Pre-packed firewood
→ Disputes and complaints
Buying a mobile phone
→ Call plans
→ Coverage
→ SMS and ring tones
→ Shop around
Consumer protection
→ Calling off telemarketers
→ Vehicle odometers
Buying or selling a home
→ Legislation for Real Estate reforms
→ Forms about buying or selling a home
→ The contract
→ Fact sheets
Choosing a location and home
→ House or unit
→ Property searches
→ Researching the market
→ Attend open inspections
Obtaining finance
→ Consumer Credit Code
→ Assessing finances
→ Lending criteria
→ Types of loan
→ Choosing a lender
→ Mortgage brokers
→ Comparison rates
→ Other financial considerations
→ Applying for a loan
→ The deposit
Land title
→ Torrens Title
→ Strata Title
→ Community Title
Method of sale
→ Sale by private treaty
→ Sale by auction
→ Rent-to-buy schemes
→ Buying off the plan
The purchase process
→ Making an offer
→ Cooling-off
→ Conveyancing
→ Inspections
→ Contract terms
→ Form 1 statement
Selling a home
Dealing with an agent
→ Role of an agent
→ Choosing an agent
Method of sale
→ Private sale
→ Auctions
Agency agreements
→ Pricing
→ Marketing and advertising
→ Sales agency agreements
→ Sole agency agreements
→ General or open listing agreements
→ Withdrawal from sale
The sale
→ Open inspections
→ Cooling-off
→ Your responsibilities as a vendor
→ Contract terms
→ Settlement
Building or renovating a home
→ Glossary
Building a home
→ Insurance
Building process
→ Inspections
→ Practical completion
→ After completion
→ Warranties
→ Disputes and complaints
Contracts
→ Contract documents
→ Contract terms
→ Signing a contract and making a deposit
→ Cooling-off rights
→ Progress payments
→ Contract variations
→ Terminating a contract
Research and planning
→ Buying land
Building options
→ House and land packages
→ Land now, home later
→ Off the plan
→ Display homes
→ Custom built
→ Kit homes
→ Transportable homes
→ Owner builder
Selecting a builder
→ Qualifications
→ Quotes
Environmental and other considerations
→ Asbestos
→ Domestic water heater installations
→ Smoke alarms
→ Efficiency issues
→ Swimming pools
→ Retaining walls
→ Fences
Extending a home
→ Planning an extension
→ Building extension options
Building indemnity exemptions
→ Notice to builders
→ Notice to developers
→ Notice to councils
Renovating a home
→ Engaging a builder
→ Door-to-door contractors
→ Owner builder renovator
Smart shopping
→ Bag inspections
→ Shop breakages
→ Contracts
→ Gift vouchers
→ Lay-by sales
→ Private sales
→ Referral selling
→ Refunds
→ Scanned prices
→ Uncollected goods
→ Warranties
→ Weights & measures
Shopping
→ Your tips on smart shopping for Christmas
→ Door to door sales
Shopping from home
→ Internet
→ Mail orders
→ Television
→ Online shopping checklist
→ If something goes wrong
Buying a used car
→ Plan for your purchase
→ Borrowing money
→ Insurance
→ Compare prices
→ Work to a plan
→ Registration
→ Buying from a licensed dealer
→ Provided information
→ Warranty obligations
→ Buying at an auction
→ Waiving the warranty
→ Extended warranties
→ Problems with a dealer
→ Checklist - licensed dealer
→ Checklist - private sale
→ Vehicles securities register
→ Buying from a private seller
→ For further information
Co-operatives
→ Contact us about co-operatives
→ Policy requirements
→ Fees for co-operatives
→ Forms for co-operatives
→ Legislation for co-operatives
→ Links for co-operatives
→ Pay your co-operatives invoice online
→ Publications for co-operatives
About co-operatives
→ What is a co-operative?
→ OCBA's role
→ How are co-ops different?
→ Types of co-operatives
Altering Rules
→ Method
→ Procedure
→ Filing for registration
Departure of auditors
→ Removal of auditors
→ Resignation of auditors
Registration as non-trading
→ Forming a Non-Trading Co-op
→ The Rules
→ Active membership rules
Operating as a co-operative
→ Formation
→ Legal capacity and powers
→ Membership
→ Rules
→ Active membership
→ Shares
→ Voting and meetings
→ Management and Administration
→ Funds and property
→ Restrictions on Acquisition
→ Mergers, transfers, winding up
→ Reconstructions
→ Foreign co-operatives
→ Supervision and protection
→ Administration of the Act
→ Offences and proceedings
→ General
Registering as trading
→ Forming a trading co-operative
→ Disclosure statement
→ The Rules
→ Active membership rules
Discussion papers
→ Building Work Contractors Act 1995 (BWC)
→ Fair Trading Act Review
→ Ticket Sales and Scalping - Draft Code of Practice
→ Finance Broking consultation package
→ Archived discussion papers
Feedback
→ Website information
→ Our services
Licensing
→ Contact us about licensing
→ Fees for licensing
→ Forms for licensing
→ Legislation for licensing
→ Links for licensing
→ Publications for licensing
→ Licensing and registration
→ Licensing newsletters
Builder
→ Definition
→ Contractors must be licensed
→ Entitlement to be licensed/registered
→ Business name
→ Disciplinary action
→ Application process
→ Qualifications/experience
→ Cancelled registrations
→ Licensed Interstate/NZ
→ Building indemnity insurance
→ Statutory warranties
Obligations
→ Advertising
→ Annual returns
→ Changes to details
→ Statements of compliance
→ Domestic building contract
→ Licence/registration card
→ Signage
→ Surrendering your licence
Licence card
→ 100 point id requirements
→ Photo capture points
→ Procedure
Conveyancer
→ Definition
→ Registration
→ Application process
→ Licensed Interstate/NZ
→ Disciplinary action
Land agent
→ Definition
→ Business name
→ Registration
→ Application process
→ Licensed interstate/NZ
→ Disciplinary action
Plumbers gas fitters and electricians
→ Definition
→ Contractors must be licensed
→ Entitlement to be licensed/registered
→ Business name
→ Disciplinary action
→ Application process
→ Cancelled licences
→ Licensed Interstate/NZ
Security & investigation agents
→ Definition
→ Agents must be licensed
→ Entitlement to be licensed
→ Business name
→ Disciplinary action
→ Application process
→ Qualifications/experience
→ Management of a company
→ Cancelled licences
→ Licensed Interstate/NZ
Crowd controllers
→ General offences
→ Identification cards
→ Licence card
→ Security register
Travel agents
→ Definition
→ Travel agents must be licensed
→ Entitlement to be licensed
→ Business name
→ Travel Business Management
→ Travel compensation fund
→ Disciplinary action
→ Application process
→ Cancelled licences
→ Licensed interstate/nz
Second hand vehicle dealers
→ Definition
→ Dealers must be licensed
→ Entitlement to be licensed/registered
→ Business name
→ Registration of premises
→ Disciplinary action
→ Application process
→ Compensation fund
→ Management of a company
→ Cancelled licences
→ Licensed Interstate/NZ
Product safety
→ Legislation for product safety
→ Contact us about product safety
→ Forms for product safety
→ Links for product safety
→ Publications for product safety
Banned and dangerous goods
→ Aqualarm
→ Balloon blowing kits
→ Decorative christmas candles
→ Cap rifles
→ Flashing dummies
→ Expanding novelty toys
→ Foil confetti
→ Ice pipes
→ Key chain toy
→ Lead core wicks in candles
→ Monkey bikes
→ Novelty toy cigarette lighter
→ Power tools
→ Skimmer boxes
→ Spinning disk toy
→ St Valentine ball point pen
→ Super cap gun
→ Tommee tippee cuddle-sak
→ Suction tongue studs
→ Toothpaste
→ Yo-yo balls
Product information standards
→ Care labelling
→ Footwear
→ Opals
→ Sunglasses, fashion spectacles
→ Cosmetics and toiletries
→ Textile products
→ Furniture
→ Paper patterns
General safety information
→ Safety overview
→ Product recalls
Other products
→ Bathing aids
→ Bicycles
→ Cot Mattress
→ Household furniture
→ Pool safety
→ Basketball rings
→ Skateboards and roller blades
→ Trampolines
Regulated goods
→ Bean bags
→ Pedal bicycles
→ Cots for household use
→ Pedal cycle helmets
→ Disposable cigarette lighters
→ Elastic luggage straps
→ Floatation toys & swimming aids
→ Childrens folding chairs
→ Portable ramps for vehicles
→ Nightwear and limited daywear
→ Toys for children
→ Trolley jacks
→ Vehicle jacks
→ Vehicle support stands
Sporting goods
→ Bicycles
→ Bicycle helmets
Scam alert
→ Contact us about scams
→ Legislation for scams
→ Links about scams
→ Publications for scams
→ What is a scam?
→ Are scams illegal?
→ Why do scams work?
→ Warning signs
→ What makes you vulnerable?
→ Tips on self protection
→ Types of scams
→ Media releases about scams in SA
Tenancies
→ Contact us about Tenancies
→ Legislation for Tenancies
→ Publications for Tenancies
→ Forms for Tenancies
Residential parks
→ Forms for residential parks
→ Legislation for Residential parks
→ Publications for residential parks
Residential tenancies
→ Forms for residential tenancies
→ Links for residential tenancies
→ Legislation for Residential tenancies
→ Landlord's kit
→ Housing co-ops & associations
→ Housing trust
→ Boarders and lodgers
→ Overview of Legislation for residential tenancies
→ Free information sessions
→ E-Bulletins
→ Electronic services
Bonds and rent
→ Bond guarantees
→ Lodgement of a security bond
→ Refund of a security bond
→ Receipts and records
→ Rent in advance
→ Rent increases
Disputes
→ Breaches
→ Dispute resolution
→ Breaches by the tenant
→ Breaches by the landlord
Landlord obligations
→ Abandoned goods and storage
→ Information brochure
→ Inspection sheets
→ Locking devices
→ Rent Increases
→ Repairs & maintenance
→ Rights and obligations
→ Right of entry
→ Sale of rented premises
→ Smoke alarms
→ Water rates
Lease agreements
→ Residential tenancy agreement
→ Types of agreements
→ Lease extension
Lease termination
→ Serving notices of termination
→ Termination by tenant
→ Termination by landlord
→ Vacant possession
Tenant obligations
→ Inspection sheets
→ Locking devices
→ Repairs/maintenance of premise
→ Information brochure
→ Rights and obligations
→ Subletting
→ Water rates
Residential Tenancies Tribunal
→ Where is the tribunal?
→ Making an application
Hearings
→ About the hearing
→ Representation and advocacy
→ Country hearings
→ Video conferences
Retail tenancies
→ Overview
→ Assignments of lease
→ Bonds
→ Contact us about retail tenancies
→ Dispute resolution
→ Forms for retail tenancies
→ Legislation for retail tenancies
→ Links for retail tenancies
→ Mediation
→ Publications for retail tenancies
Casual mall licensing code
→ About the code
→ The code
→ Requirements
→ Disclosure
→ Changing a policy
→ Benefits to lessees
→ Contributions to Outgoings
→ Dispute resolution
→ Advice and information
Rooming houses
→ Forms for rooming houses
→ Legislation for Rooming houses
→ Proprietor's guide
→ Guide for rooming house residents
Trade measurement
→ Complaints
→ Contact us about trade measurement
→ Fees for trade measurement
→ Forms for trade measurement
→ Legislation for trade measurement
→ Links for trade measurement
→ Publications for trade measurement
Overview
→ History
→ Inspectors
→ Licensing
→ Standards laboratory
Packaging and labelling
→ Statement of quantity
→ Packer identification
→ Marking requirements
→ Minimum character height
→ Unit pricing
→ Sale of goods
→ Short weight or measure
→ Checking program
Specific requirements
→ Volume correction of fuel
Public weighbridges
→ Obtaining a licence
→ Qualifying for a licence
→ Licence conditions
→ Licensing process and system
→ Licensees obligations
→ Books and measurement tickets
→ End and end weighing
→ Weighbridge locations
Wine packaging
→ New regulations
→ Statement of quantity
→ Packer identification
→ Marking requirements
→ Cleanskins
→ Short weight or measure
→ Checking programs in regards to wine packaging
Copyright
Information on copyright for the Office of Consumer and Business Affairs website is provided on behalf of South Australia Central http://www.sacentral.sa.gov.au/site/page.cfm?u=60
Disclaimer
Information on the disclaimer for the Office of Consumer and Business Affairs website is provided on behalf of South Australia Central http://www.sacentral.sa.gov.au/site/page.cfm?u=61
Privacy
The South Australian Office of Consumer and Business Affairs (OCBA) is committed to protecting your privacy and the confidentiality of your personal information, consistent with the South Australian Government's Information Privacy Principles. If you would like to view the full privacy statement please visit: http://www.ocba.sa.gov.au/privacy.html
Webmaster
If you wish to provide feedback on the Office of Consumer and Business Affairs website please contact the Webmaster via email mailto:webmaster@agd.sa.gov.au
Accessibility
Information on accessibility for the Office of Consumer and Business Affairs website can be viewed at: http://www.ocba.sa.gov.au/accessibility.html
Information on copyright for the Office of Consumer and Business Affairs website is provided on behalf of South Australia Central http://www.sacentral.sa.gov.au/site/page.cfm?u=60
Disclaimer
Information on the disclaimer for the Office of Consumer and Business Affairs website is provided on behalf of South Australia Central http://www.sacentral.sa.gov.au/site/page.cfm?u=61
Privacy
The South Australian Office of Consumer and Business Affairs (OCBA) is committed to protecting your privacy and the confidentiality of your personal information, consistent with the South Australian Government's Information Privacy Principles. If you would like to view the full privacy statement please visit: http://www.ocba.sa.gov.au/privacy.html
Webmaster
If you wish to provide feedback on the Office of Consumer and Business Affairs website please contact the Webmaster via email mailto:webmaster@agd.sa.gov.au
Accessibility
Information on accessibility for the Office of Consumer and Business Affairs website can be viewed at: http://www.ocba.sa.gov.au/accessibility.html


