Home
→ Accessibility
→ Business advice
→ Consumer advice
→ Help
→ Licensing public register - online facility
→ Links
→ National Indigenous Consumer Strategy
→ Order publications
→ CBS Web Privacy
→ Search OCBA website
→ A-Z search
→ Online services
→ Contact us
→ Fees
→ Forms
→ Frequently asked questions
→ Indigenous consumers
→ Publications
→ Newsletters
→ Feedback
→ Sitemap
About CBS
→ History
→ Office locations
→ Ministers
→ Commissioner
→ Annual Report
→ Media releases
Assurance register
→ Assurances given in 2002
→ Assurances given in 2003
→ Assurances given in 2004
→ Assurances given in 2006
→ Assurances given in 2005
→ Assurances given in 2007
→ Assurances given in 2008
→ Assurances given in 2009
→ Assurances given in 2010
→ Assurances given in 2011
Compliance and enforcement
→ Background information
→ Compliance strategies
→ Enforcement tools
→ Priority guidelines
→ Using discretion
→ Dealing with OCBA
→ Download policy document
→ Send us a report about unfair trading
Legislative framework
→ Acts
→ Real estate industry reforms
→ How consumer laws protect you
Recreational Services Act
→ For Consumers
→ For Service Providers
→ Contact us about recreational services
→ Approved safety codes
→ Legislation for recreational services
→ Links for recreational services
Australian Consumer Law
→ What are the benefits for consumers?
→ What are the benefits for businesses?
Incorporated Associations
→ What is incorporation?
→ Advantages of incorporation
→ Who can incorporate
→ Approval of auditor
→ Pay your associations invoice online
→ Aboriginal associations
→ Checklist for healthy associations
→ Thinking of joining the committee?
→ Contact us about associations
→ Fees for associations
→ Forms for associations
→ Legislation for associations
→ Links for associations
→ Publications for associations
Accounts and audit
→ Accounting obligations
→ Audit requirements
→ Relief from requirements
Administration of affairs
→ Your association’s name
→ Committee of management
→ Public officer
→ Rules for your incorporated association
→ Avoiding problems
→ Prescribed association
→ Accounting records
→ Audit requirements
Public officer's responsibilities
→ Changes to rules
→ Amalgamation of associations
→ Lodgement of periodic returns
→ Change of public officer
Suspected breaches
→ Report to CBS
→ What CBS doesn't investigate
→ What to include in the report
→ Investigation priorities
→ Other available remedies
Audio
→ Radio Interviews
→ Scam Audio
→ Do Not Call Register
Births deaths & marriages
→ Frequently Asked Questions
→ Apply online
→ Baby names
→ Sexual reassignment
→ Doctor's Certificate, medical information
→ Adoptions
→ Divorce
→ Contact us about births, deaths and marriages
→ Forms for births, deaths & marriages
→ Fees for births, deaths and marriages
→ Legislation for births, deaths and marriages
→ Links for births, deaths and marriages
→ Publications for births, deaths & marriages
How to apply for a certificate
→ Interstate certificates
→ Access policy
→ Application form
→ Proof of identity
→ Payment
→ Proof of identity policy
Corrections to certificates
→ Adding fathers details
Family history
→ Sale of indexes
→ Researching your family
Details on certificates
→ Birth certificates
→ Death certificates
→ Marriage certificates
Organise a marriage
→ Marriage requirements
→ Registration office weddings
→ Choosing a marriage celebrant
→ Legitimation of children
→ Legal age of marriage
→ Immigration and overseas residents
→ Getting married overseas
→ Become a marriage celebrant
Business advice
→ Misleading or deceptive conduct
→ False or misleading representations
→ Unconscionable conduct
→ Sale or Purchase of a Small Business
→ Contact us for business advice
→ Forms for business advice
→ Legislation for business advice
→ Links for business advice
→ Publications for business advice
Business relations
→ Anti-competitive practices
→ Being business wise
→ Courts and tribunals
→ E-commerce
→ Identity fraud
→ False billing scam
Business names
→ Overview
→ Business name search
→ Registering a business name
→ Restricted words
→ Changes
→ Renew your business name online
→ Pay your business names invoice online
→ Internet domain names
→ Trade marks
→ Offences
→ Scams
→ Contact us about business names
→ Fees for business names
→ Forms for business names
→ Legislation for business names
→ Links for business names
→ Publications for business names
Why register a name?
→ Need to register a business name?
→ What can be registered?
→ Name protection
Selling to customers
→ Lay-by agreements
→ Multiple pricing
→ Customer satisfaction
→ Uncollected goods
→ Unsolicited supplies and consumer agreements
→ Country of origin claims
→ Information standards
→ What is a contract?
→ Retail leases
→ Shop stealing
→ Handling complaints
→ Pyramid schemes
→ Referral selling
→ Harassment and coercion
→ Miscellaneous
→ Vehicle odometers
Recreational Services
→ For Consumers
→ For Service Providers
→ Contact us about recreational services
→ Approved safety codes
→ Legislation for recreational services
→ Links for recreational services
Guarantees, warranties and refunds
→ Compensation for consequential loss
For all businesses
→ Who guarantees what
→ Telling consumers about their rights
→ Warranties and consumer guarantees
→ Rights of gift recipients
→ Receipts and other ‘proof of purchase’
If you provide goods
→ Consumer guarantees on goods
→ Consumer guarantee – acceptable quality
→ Consumer guarantee – goods will match description
→ Consumer guarantee – goods will be fit for purpose
→ Consumer guarantee – title, possession&securities
→ Refunds, cancellation & compensation
→ Consumer guarantee - repairs and spare parts
→ Manufacturer and importer responsibilities
→ Manufacturer’s responsibility when supplying goods
If you provide services
→ Consumer guarantees on services
→ Refunds, cancellation & compensation
Changes ahead
→ National Business Name Registration (NBNR)
→ National licensing system
→ Reforms for security & investigation agents
Consumer advice
→ Forms for consumer advice
→ Legislation for consumer advice
→ Links for consumer advice
→ Publications for consumer advice
→ Misleading or deceptive conduct
→ False or misleading representations
→ Unconscionable conduct
→ Country of origin claims
→ Information standards
→ Contact us about consumer advice
→ Companies in liquidation
→ Warnings
Making a complaint
→ Before lodging a complaint
→ What CBS can/can not handle
→ Lodging a complaint
→ Dispute resolution process
→ Your role in the process
→ Compulsory conciliation conferences
→ If dispute cannot be resolved
→ Confidentiality of information
→ Disadvantaged consumers
→ Going to court
→ Legislation for making a complaint
Crisis Information and Factsheets
→ How consumer agencies can help
→ Fundraising scams
→ Damaged vehicles
→ Repairs and rebuilding
→ Government Agencies
Guarantees, warranties and refunds
Consumer guarantees on goods
→ Who is responsible?
→ Can I get a refund, replacement or compensation?
→ Goods linked to a service
Consumer guarantees on services
→ What services are covered by consumer gurarantees?
→ What a business guarantees about their service
→ Can I get a refund or cancel the service?
→ Cancelling a service
Identity theft
→ About identity theft
→ How to protect yourself
→ Proof of identity
→ If it happens to you
→ Case studies
→ Links about identity theft
→ Legislation for identity theft
Money Matters
→ Going guarantor
→ Insurance complaints
Credit
→ National Credit Protection Package
→ Your credit record
→ Loan comparison rates
Reverse Mortgages
→ How they work
→ Advantages and disadvantages
→ Consider the alternatives
→ Borrower checklist
→ Links and contacts
Buying a mobile phone
→ Shop around
→ The contract
→ Call plans
→ Your bills
→ Coverage
→ Mobile phone scams
→ Warranty
→ SMS, ring tones and other premium services
→ What to do if things go wrong
Consumer protection
→ Vehicle odometers
Buying or selling a home
→ The contract
→ Fact sheets
→ Frequently asked questions about real estate
→ Changes to the Vendor's Statements September 2009
→ Changes to the Vendor's Statements March 2010
→ Forms about buying or selling a home
→ New Real Estate Regulations
Obtaining finance
→ Consumer Credit Code
→ Assessing finances
→ Lending criteria
→ Types of loan
→ Choosing a lender
→ Mortgage brokers
→ Comparison rates
→ Other financial considerations
→ Applying for a loan
→ The deposit
Method of sale
→ Sale by private treaty
→ Sale by auction
→ Rent-to-buy schemes
→ Buying off the plan
Building or renovating a home
→ Glossary
→ Exemption for the installation of floating floors
Building a home
→ Insurance
Building process
→ Inspections
→ Practical completion
→ After completion
→ Warranties
→ Disputes and complaints
Contracts
→ Contract documents
→ Contract terms
→ Signing a contract and making a deposit
→ Cooling-off rights
→ Progress payments
→ Contract variations
→ Terminating a contract
Research and planning
→ Buying land
Building options
→ House and land packages
→ Off the plan
→ Display homes
→ Custom built
→ Kit homes
→ Transportable homes
→ Owner builder
Selecting a builder
→ Qualifications
→ Quotes
Environmental and other considerations
→ Domestic water heater installations
→ Smoke alarms
→ Efficiency issues
→ Swimming pools
→ Retaining walls
→ Fences
Extending a home
→ Planning an extension
→ Building extension options
Building indemnity exemptions
→ Notice to builders
→ Notice to developers
→ Notice to councils
Smart shopping
→ Lay-by agreements
→ Gift vouchers
→ Contracts
→ Shopping from home
→ Unsolicited supplies and consumer agreements
→ Travel
→ Referral selling
→ Scanned prices
→ Multiple pricing
→ Bag inspections
→ Shop breakages
→ Uncollected goods
→ Using fuel economically
→ Window tinting
→ Introduction agencies
→ Harassment and coercion
→ Pyramid schemes
→ Miscellaneous
Buying a car
→ Environmental factors
→ Fuel consumption
→ Safer vehicles
→ For further information
Before you buy
→ Finance
→ Insurance
→ Registration
→ Design standards
→ Vehicle inspection checklist
Maintaining a car
→ Maintenance
→ Repairs
→ Fuels
New car
→ Test drive
→ The contract and warranties
→ Total cost
→ Pre-delivery check
Used car
→ Buying over the internet
→ Buying at auction
→ Grey imports
Buying from a licensed dealer
→ Research
→ Form 1 notice
→ Test drive and inspect
→ Contracts
→ Cooling off
→ Warranty
→ Problems with a dealer
→ Checklist
Buying from a private seller
→ Checklist
Co-operatives
→ Policy requirements
→ Pay your co-operatives invoice online
→ Contact us about co-operatives
→ Fees for co-operatives
→ Forms for co-operatives
→ Legislation for co-operatives
→ Links for co-operatives
→ Publications for co-operatives
About co-operatives
→ What is a co-operative?
→ CBS's role
→ How are co-ops different?
→ Types of co-operatives
Altering Rules
→ Method
→ Procedure
→ Filing for registration
Departure of auditors
→ Removal of auditors
→ Resignation of auditors
Registration as non-trading
→ Forming a Non-Trading Co-op
→ The Rules
→ Active membership rules
Operating as a co-operative
→ Formation
→ Legal capacity and powers
→ Membership
→ Rules
→ Active membership
→ Shares
→ Voting and meetings
→ Management and Administration
→ Funds and property
→ Restrictions on Acquisition
→ Mergers, transfers, winding up
→ Reconstructions
→ Foreign co-operatives
→ Supervision and protection
→ Administration of the Act
→ Offences and proceedings
→ General
Registering as trading
→ Forming a trading co-operative
→ Disclosure statement
→ The Rules
→ Active membership rules
Discussion papers
→ Archived discussion papers
Feedback
→ Our services
Languages
→ Your shopping rights
→ Media releases - Travelling con men
Licensing
→ Legislation for licensing
→ Reforms for security & investigation agents
→ Licensing and registration
→ Contact us about licensing
→ Fees for licensing
→ Forms for licensing
→ Links for licensing
→ Publications for licensing
Builder
→ How to Apply for a Licence/Guidelines
→ Definition
→ Contractors must be licensed
→ Entitlement to be licensed/registered
→ Business name
→ Disciplinary action
→ Qualifications/experience
→ Cancelled registrations
→ Licensed Interstate/NZ
→ Building indemnity insurance
→ Statutory warranties
→ Exemption for the installation of floating floors
→ Security of Payment Legislation
→ Fees for building work contractors
→ Forms for building work contractors
→ Publications for building work contractors
Obligations
→ Advertising
→ Annual returns
→ Changes to details
→ Statements of compliance
→ Domestic building contract
→ Licence/registration card
→ Signage
→ Surrendering your licence
Licence card
→ 100 point id requirements
→ Photo capture points
→ Procedure
Conveyancer
→ Definition
→ Registration
→ Application process
→ Licensed Interstate/NZ
→ Disciplinary action
→ Fees for conveyancers
→ Forms for conveyancers
→ Publications for conveyancers
Land agent
→ Definition
→ Business name
→ Registration
→ Application process
→ Licensed interstate/NZ
→ Disciplinary action
→ Fees for land agents
→ Forms for land agents
→ Forms for land auctioneers
→ Changes to section 24G application form
→ Forms for land valuers
→ Forms for land sales representatives
→ Publications for land agents
Plumbers gas fitters and electricians
→ Definition
→ Contractors must be licensed
→ Entitlement to be licensed/registered
→ Business name
→ Disciplinary action
→ Application process
→ Cancelled licences
→ Licensed Interstate/NZ
→ Fees for plumbers gas fitters and electricians
→ Forms for plumbers gas fitters and electricians
→ Publications for plumber gas fitter electrician
Security & investigation agents
→ Definition
→ Reforms for security & investigation agents
→ Agents must be licensed
→ Entitlement to be licensed
→ Business name
→ Disciplinary action
→ Application process
→ Qualifications/experience
→ Management of a company
→ Cancelled licences
→ Licensed Interstate/NZ
→ Fees for security & investigation agent
→ Forms for security & investigation agent
→ Publications for security & investigation agents
Crowd controllers
→ General offences
→ Identification cards
→ Licence card
→ Security register
Travel agents
→ Definition
→ Travel agents must be licensed
→ Entitlement to be licensed
→ Business name
→ Travel Business Management
→ Travel compensation fund
→ Disciplinary action
→ Application process
→ Cancelled licences
→ Licensed interstate/nz
→ Fees for travel agents
→ Forms for travel agents
→ Publications for travel agents
Second hand vehicle dealers
→ Definition
→ Dealers must be licensed
→ Entitlement to be licensed/registered
→ Business name
→ Registration of premises
→ Disciplinary action
→ Application process
→ Compensation fund
→ Management of a company
→ Cancelled licences
→ Licensed Interstate/NZ
→ New rights and responsibilities of dealers
→ Fees for second hand vehicle dealers
→ Forms for second hand vehicle dealers
→ Publications for second hand vehicle dealers
Product safety
→ Recalls
→ Contact us about product safety
→ Forms for product safety
→ Legislation for product safety
→ Links for product safety
→ Publications for product safety
Safety warnings & latest news
→ Children’s Cots
→ Fire Safety and Children
→ Trampoline safety
→ Treadmills
→ Christmas monitoring 2009
→ Hazard Alert - Bed poles
→ Mobility scooters
Home Insulation
→ Home Insulation
→ Blow-in Insulation - Public warning
→ Blow-In Insulation - Safety Requirements FAQs
Scam alert
→ Contact us about scams
→ Legislation for scams
→ Links about scams
→ Publications for scams
→ What is a scam?
→ Are scams illegal?
→ Why do scams work?
→ Warning signs
→ What makes you vulnerable?
→ Tips on self protection
→ Types of scams
→ Media releases about scams in SA
→ Beware fake rental listings
→ Travelling con men
Tenancies
Retail tenancies
→ Overview
→ Assignments of lease
→ Bonds
→ Dispute resolution
→ Mediation
→ Contact us about retail tenancies
→ Forms for retail tenancies
→ Legislation for retail tenancies
→ Links for retail tenancies
→ Publications for retail tenancies
Casual mall licensing code
→ About the code
→ The code
→ Requirements
→ Disclosure
→ Changing a policy
→ Benefits to lessees
→ Contributions to Outgoings
→ Dispute resolution
→ Advice and information
Copyright
Information on copyright for the Office of Consumer and Business Affairs website is provided on behalf of South Australia Central http://www.sacentral.sa.gov.au/site/page.cfm?u=60
Disclaimer
Information on the disclaimer for the Office of Consumer and Business Affairs website is provided on behalf of South Australia Central http://www.sacentral.sa.gov.au/site/page.cfm?u=61
Privacy
The South Australian Office of Consumer and Business Affairs (OCBA) is committed to protecting your privacy and the confidentiality of your personal information, consistent with the South Australian Government's Information Privacy Principles. If you would like to view the full privacy statement please visit: http://www.ocba.sa.gov.au/privacy.html
Webmaster
If you wish to provide feedback on the Office of Consumer and Business Affairs website please contact the Webmaster via email mailto:webmaster@agd.sa.gov.au
Accessibility
Information on accessibility for the Office of Consumer and Business Affairs website can be viewed at: http://www.ocba.sa.gov.au/accessibility.html
Information on copyright for the Office of Consumer and Business Affairs website is provided on behalf of South Australia Central http://www.sacentral.sa.gov.au/site/page.cfm?u=60
Disclaimer
Information on the disclaimer for the Office of Consumer and Business Affairs website is provided on behalf of South Australia Central http://www.sacentral.sa.gov.au/site/page.cfm?u=61
Privacy
The South Australian Office of Consumer and Business Affairs (OCBA) is committed to protecting your privacy and the confidentiality of your personal information, consistent with the South Australian Government's Information Privacy Principles. If you would like to view the full privacy statement please visit: http://www.ocba.sa.gov.au/privacy.html
Webmaster
If you wish to provide feedback on the Office of Consumer and Business Affairs website please contact the Webmaster via email mailto:webmaster@agd.sa.gov.au
Accessibility
Information on accessibility for the Office of Consumer and Business Affairs website can be viewed at: http://www.ocba.sa.gov.au/accessibility.html


