OCBA - Buying firewood

Buying firewood

When you purchase goods by weight, measure or number you expect that they have been accurately weighed and/or measured. You also expect that pre-packed goods are labelled with their correct weight.

Firewood is no exception. If it is offered for sale at a price determined by its measurement it must be measured in tonnes (t), kilograms (kg) or cubic metres (m3).

Before you buy, you should:

plan ahead and purchase seasoned firewood during the warmer months when the wood is at its driest and in low demand. It may be cheaper than buying in a period of high demand.
clearly specify the amount and type of firewood you require and ask if it is appropriate for its intended use (eg heater, stove, fireplace etc).
shop around for the best deal. Look for wood sold by weight as it is easier to compare prices.
determine the total price of the firewood (including any delivery charges) before you agree to a sale.

When Buying:

ensure the trader measures the firewood in front of you OR provides you with a written statement of the measurement.
pre-packed firewood, the net weight should be marked on the package. The name and address of the packer or business/individual responsible for the packing must also be marked on the package.

National Measurement Institute (NMI)
The NMI employs inspectors throughout Australia. The role of inspectors is to:

ensure that all measuring instruments used for trade are appropriate for the intended use, verified and used correctly
monitor the verification activities of servicing licensees
check pre-packages for correct packer identification, measurement markings and accurate measure
investigate complaints and resolve problems with trade measurement matters
issue infringement notices or take prosecution action where there have been breaches of the laws.

For further information regarding the National Measurement Institute's requirements in relation to buying firewood (for example, selling by weight, volume or ‘the lot') visit their website at: www.measurement.gov.au. All other enquiries, such as guarantees, warranties and refunds in relation to buying firewood, can be directed to Consumer Affairs.

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