OCBA - Disputes and complaints

Disputes and complaints

Most domestic building contracts include ‘dispute resolution clauses' in the event a dispute arises during construction. Both HIA and MBA contracts include such clauses. The aim of the clauses is to keep both parties out of the legal system, wherever possible.

Dispute resolution clauses are often written in simple, easy to understand language.

A dispute over the quality of the building work can often be resolved by comparing it with the quality of the display homes used to display the design, features and quality of the builder's homes.

Remember, good communication between parties is of utmost importance, even when a matter is under dispute.

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