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On this page

• Australian e-Commerce Safety Guide 2005
• It's about the house
• Real estate industry reforms
• Building Extending Renovating a home
• Autocheck - Buying and maintaining a car
• The Smart Consumer
• Fair Call Guide for Consumers
• Building Indemnity Insurance
• Consumer Basics
• Consumer Complaints
• Keeping Baby Safe
• Pre-paid funerals
• Lay-by Sales
• One Step Ahead
• Product Safety and You
• Safe Toys for Kids
• Sample Letters of Complaint
• Scams

Australian e-Commerce Safety Guide 2005

  Australian e-commerce safety guide (737 KB PDF file)

It's about the house

  It's about the house (2.1 MB PDF file)

Real estate industry reforms

Changes to legislation.
  Real estate industry reforms (62 KB PDF file)

Building Extending Renovating a home

  Building Extending Renovating a home (2.4 MB PDF file)

Autocheck - Buying and maintaining a car

This booklet will help you through your car buying journey, from choosing the right car, through to organising finance, insurance and comparing different methods of purchasing. The booklet will also provide some handy tips on maintaining your car to keep it in good working order. Download the full version below.
  Autocheck - Buying and maintaining a car (561 KB PDF file)

The Smart Consumer

The Smart Consumer outlines your rights and responsibilities as a consumer and will assist you in making wise purchasing decisions. Topics covered include contracts; warranties; bait advertising; bag inspections; refunds; shop breakages; buying a used vehicle; buying a mobile phone; renting; residential property.
  Consumer guide (743 KB PDF file)

Fair Call Guide for Consumers

  Fair Call Guide for Consumers (243 KB PDF file)

Building Indemnity Insurance

  Notice to builders (88 KB PDF file)


  1st Home Buyers Brochure (1.5 MB PDF file)
  Notice to developers (23 KB PDF file)


  Notice to councils (24 KB PDF file)

Consumer Basics

The following information sheets provide basic consumer advice in a number of different languages. Topics include: renting a place to live, going shopping, buying a used car and registering a birth, death or marriage.
  Consumer basics (english) (22 KB PDF file)


  Consumer basics (chinese) (167 KB PDF file)


  Consumer basics (Croation) (174 KB PDF file)


  Dinka Consumer advice (307 KB PDF file)


  Consumer basics (greek) (88 KB PDF file)


  Consumer basics (italian) (153 KB PDF file)


  Consumer basics (khmer) (169 KB PDF file)


  Consumer basics (polish) (197 KB PDF file)


  Consumer basics (russian) (184 KB PDF file)


  Consumer basics (serbian) (170 KB PDF file)


  Consumer basics (spanish) (177 KB PDF file)


  Somali consumer advice (600 KB PDF file)


  Consumer basics (vietnamese) (272 KB PDF file)

Consumer Complaints

Our complaints procedure is outlined in the following consumer complaints information sheet.
  Consumer complaints (59 KB PDF file)

Keeping Baby Safe

  keeping baby safe - a guide to nursery furniture (1.1 MB PDF file)

Pre-paid funerals

  Pre-paid funerals (441 KB PDF file)

Lay-by Sales

  Lay-by sales consumer (86 KB PDF file)

One Step Ahead

The following information kit is aimed at older South Australians. It can be downloaded entirely or in separate parts.

One step ahead (entire document)
  One step a head (1.1 MB PDF file)

Part 1: How consumer laws protect you

  How consumer laws protect you (636 KB PDF file)

Part 2: Be a wise shopper

  Be a wise shopper (637 KB PDF file)

Part 3: Warranties and refunds

  Warranties and refunds (637 KB PDF file)

Part 4: What to do when things go wrong

  What to do when things go wrong (638 KB PDF file)

Part 5: Door-to-door trading

  Door-to-door trading (637 KB PDF file)

Part 6: Money - borrowing or investing

  Money - borrowing or investing (638 KB PDF file)

Part 7: Pre-paid funerals

  Pre-paid funerals (637 KB PDF file)

Part 8: Buying a used vehicle

  Buying a used vehicle (638 KB PDF file)

Part 9: Thinking of moving or renovating your home

  Thinking of moving or renovating your home (638 KB PDF file)

Part 10: Using a tradesperson or builder

  Using a tradesperson or builder (638 KB PDF file)

Part 11: Tenant or landlord?

  Tenant or landlord (636 KB PDF file)

Part 12: Trouble-free travel

  Trouble-free travel (636 KB PDF file)

Part 13: Avoiding scams and get-rich-quick schemes

  Scams (637 KB PDF file)

Part 14: Buying a computer

  Buying a computer (636 KB PDF file)

Part 15: E-mail and getting on the Internet

  E-mail and getting on the internet (637 KB PDF file)

Part 16: Shopping in the electronic age

  Shopping in the electronic age (637 KB PDF file)

Part 17: Product safety, weights, measures and labelling

  Product safety, weights, measures and labelling (638 KB PDF file)

Part 18: Making a Will, Power of Attorney or Guardianship

  Making a will, power of attorney or enduring power (638 KB PDF file)

Part 19: Safety and security

  Safety and security (636 KB PDF file)

Part 20: What to do about age discrimination

  What to do about age discrimination (637 KB PDF file)

Product Safety and You

  Product safety and you (575 KB PDF file)

Safe Toys for Kids

  Safe toys for kids (419 KB PDF file)

Sample Letters of Complaint

Complaint to a builder
  Before Lodging a Complaint (builder) (127 KB PDF file)

Complaint to a Car Dealer
  Before lodging a complaint (car dealer) (138 KB PDF file)

Complaint to a General Retailer
  Before lodging a complaint (general retailer) (120 KB PDF file)

Complaint to a Mail Order Company
  Before lodging a complaint (mail order company) (121 KB PDF file)

Scams

  Little black book of scams (1.4 MB PDF file)


  Spotting a scam (451 KB PDF file)


  Beware of mail scams (417 KB PDF file)


  Don't get scammed (86 KB PDF file)

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