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 > Consumer advice  > Making a complaint  > Confidentiality of information

Confidentiality of information

Information gathered during the conciliation process is strictly confidential. However, some information must be provided to the trader in order to negotiate a solution. If you do not want certain information to be given to the trader, you should make this clear to your case officer.

Your case file is not available to others under Freedom of Information legislation. However, it may be accessed by other law enforcement authorities or by order of a Court. If you wish to use your case file in a court action you will need to ask the court to subpoena the file and your case officer to present it in evidence.


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