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Select from the list or use our online order form to request our publications:
Free guides to the Australian Consumer Law
- Avoiding unfair business practices: a guide for businesses and legal practitioners(2 MB PDF file)
- Consumer guarantees: a guide for businesses and legal practitioners (2.7 MB PDF file)
- Product safety: a guide for businesses and legal practitioners (2.3 MB PDF file)
- Sales practices: a guide for businesses and legal practitioners (2.4 MB PDF file)
- Compliance and enforcement: how regulators enforce the Australian Consumer Law (1.7 MB PDF file)
- A guide to the unfair contract terms law (1.8 MB PDF file)
Refund Rights Sign
Refund rights sign 1 (151 KB PDF file) Refund rights sign 2 (111 KB PDF file)
Customer Service Checklists
Introduction (42 KB PDF file)
1. Product and Service Information
Product and service information (33 KB PDF file)
2. Counter & Face-to-Face Service
Customer and face to face service (34 KB PDF file)
3. Telephone Service
Telephone service (34 KB PDF file)
4. Taking Customers' Orders
Taking customers orders (35 KB PDF file)
5. Follow-Up Documentation
Follow up documentation (33 KB PDF file)
6. Billing and Managing Payments
Billing and management payments (35 KB PDF file)
7. Visiting the Customer
Visiting the customer (34 KB PDF file)
9. Handling Complaints
Handling complaints (35 KB PDF file)
10. Managing the Service Culture
Managing the service culture (32 KB PDF file)
11. Recreational Services - Limiting your liability
Recreational Services - Limiting your liability (62 KB PDF file)
Related information
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The South Australian Office of Consumer and Business Affairs (OCBA) is committed to protecting your privacy and the confidentiality of your personal information, consistent with the South Australian Government's Information Privacy Principles. If you would like to view the full privacy statement please visit: http://www.ocba.sa.gov.au/privacy.html
Webmaster
If you wish to provide feedback on the Office of Consumer and Business Affairs website please contact the Webmaster via email mailto:webmaster@agd.sa.gov.au
Accessibility
Information on accessibility for the Office of Consumer and Business Affairs website can be viewed at: http://www.ocba.sa.gov.au/accessibility.html
Information on copyright for the Office of Consumer and Business Affairs website is provided on behalf of South Australia Central http://www.sacentral.sa.gov.au/site/page.cfm?u=60
Disclaimer
Information on the disclaimer for the Office of Consumer and Business Affairs website is provided on behalf of South Australia Central http://www.sacentral.sa.gov.au/site/page.cfm?u=61
Privacy
The South Australian Office of Consumer and Business Affairs (OCBA) is committed to protecting your privacy and the confidentiality of your personal information, consistent with the South Australian Government's Information Privacy Principles. If you would like to view the full privacy statement please visit: http://www.ocba.sa.gov.au/privacy.html
Webmaster
If you wish to provide feedback on the Office of Consumer and Business Affairs website please contact the Webmaster via email mailto:webmaster@agd.sa.gov.au
Accessibility
Information on accessibility for the Office of Consumer and Business Affairs website can be viewed at: http://www.ocba.sa.gov.au/accessibility.html
