On this page
- Open for business
- Refund Rights Sign
- Starting in Business
- Customer Service Checklists
- Fair Call Advertising Guide
Select from the list or use our online order form to request our publications:
Open for business
Open for business (1.5 MB PDF file)
Refund Rights Sign
Refund rights sign (141 KB PDF file)
Starting in Business
This is a directory of business contacts that can help you deal with common business issues. It can also be a useful tool to help check you have considered all the issues that may impact on your business.
Starting in business (150 KB PDF file)
Customer Service Checklists
Introduction (42 KB PDF file)
1. Product and Service Information
Product and service information (33 KB PDF file)
2. Counter & Face-to-Face Service
Customer and face to face service (34 KB PDF file)
3. Telephone Service
Telephone service (34 KB PDF file)
4. Taking Customers' Orders
Taking customers orders (35 KB PDF file)
5. Follow-Up Documentation
Follow up documentation (33 KB PDF file)
6. Billing and Managing Payments
Billing and management payments (35 KB PDF file)
7. Visiting the Customer
Visiting the customer (34 KB PDF file)
8. Making Repairs
Making repairs (35 KB PDF file)
9. Handling Complaints
Handling complaints (35 KB PDF file)
10. Managing the Service Culture
Managing the service culture (32 KB PDF file)
11. Warranties
Warranties (50 KB PDF file)
Fair Call Advertising Guide
Fair Call Advertising Guide (289 KB PDF file)
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The South Australian Office of Consumer and Business Affairs (OCBA) is committed to protecting your privacy and the confidentiality of your personal information, consistent with the South Australian Government's Information Privacy Principles. If you would like to view the full privacy statement please visit: http://www.ocba.sa.gov.au/privacy.html
Webmaster
If you wish to provide feedback on the Office of Consumer and Business Affairs website please contact the Webmaster via email mailto:webmaster@agd.sa.gov.au
Accessibility
Information on accessibility for the Office of Consumer and Business Affairs website can be viewed at: http://www.ocba.sa.gov.au/accessibility.html
Information on copyright for the Office of Consumer and Business Affairs website is provided on behalf of South Australia Central http://www.sacentral.sa.gov.au/site/page.cfm?u=60
Disclaimer
Information on the disclaimer for the Office of Consumer and Business Affairs website is provided on behalf of South Australia Central http://www.sacentral.sa.gov.au/site/page.cfm?u=61
Privacy
The South Australian Office of Consumer and Business Affairs (OCBA) is committed to protecting your privacy and the confidentiality of your personal information, consistent with the South Australian Government's Information Privacy Principles. If you would like to view the full privacy statement please visit: http://www.ocba.sa.gov.au/privacy.html
Webmaster
If you wish to provide feedback on the Office of Consumer and Business Affairs website please contact the Webmaster via email mailto:webmaster@agd.sa.gov.au
Accessibility
Information on accessibility for the Office of Consumer and Business Affairs website can be viewed at: http://www.ocba.sa.gov.au/accessibility.html