Whether you are a manufacturer, retailer or repairer, you have certain obligations when setting warranty conditions.
Briefly you must:
- check that your product is suitable for the purpose for which it is sold
- make sure that the product is not faulty
- make sure that the product performs to an appropriate standard and achieves the requested result
- as a manufacturer, stand by your warranty and make spare parts available for a reasonable time
- it is your legal responsibility to ensure that every product you sell or service is suitable for the purpose for which it is sold.
Need more information?
Australian Competition And Consumer Commission
Telephone (08) 8213 3444
http://www.accc.gov.au
Goods also must do their job properly, bearing in mind their price and the way they were described. This requirement is a legal obligation, whether or not you then decide to provide a written warranty or guarantee.
Goods, and services performed, must last for a reasonable time regardless of the warranty period set by the manufacturer. What is 'reasonable' depends on the price paid and the type of product.
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Information on copyright for the Office of Consumer and Business Affairs website is provided on behalf of South Australia Central http://www.sacentral.sa.gov.au/site/page.cfm?u=60
Disclaimer
Information on the disclaimer for the Office of Consumer and Business Affairs website is provided on behalf of South Australia Central http://www.sacentral.sa.gov.au/site/page.cfm?u=61
Privacy
The South Australian Office of Consumer and Business Affairs (OCBA) is committed to protecting your privacy and the confidentiality of your personal information, consistent with the South Australian Government's Information Privacy Principles. If you would like to view the full privacy statement please visit: http://www.ocba.sa.gov.au/privacy.html
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