Making things easy to buy is also an important selling strategy for your business. This covers situations where customers place orders or apply for goods and services that are not immediately available, or are to be used in the future.
The many steps in ‘processing' the order are obviously essential, but largely invisible to the customer as they occur within your business. This is why the stage of confirming the order is so important, as it gives the customer the confidence that their order will proceed as expected. Make sure you have processes for:
- taking the customer's order
- confirming what has been ordered
- confirming the order's completion.
Provide relevant and timely follow-up services to customers. This can be initiated as a request from the customer, or it can be something initiated by you where you need to send something to the customer such as confirming arrangements, providing quotes, sending information, providing progress reports or requesting clarification.
Finally, make it clear and easy for your customers to pay. The fundamental purpose of a bill is to make it extremely clear to the customer how much needs to be paid - in such a way that the customer can understand what in fact they are paying for. Provide a billing inquiries service and bill payment options if you can - your customers will really appreciate it.
Topics in this section
- Billing
- Delivery
- Credit
- Referral selling
- Vehicle odometers
- Promoting opportunities
- Unconscionable conduct
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Information on copyright for the Office of Consumer and Business Affairs website is provided on behalf of South Australia Central http://www.sacentral.sa.gov.au/site/page.cfm?u=60
Disclaimer
Information on the disclaimer for the Office of Consumer and Business Affairs website is provided on behalf of South Australia Central http://www.sacentral.sa.gov.au/site/page.cfm?u=61
Privacy
The South Australian Office of Consumer and Business Affairs (OCBA) is committed to protecting your privacy and the confidentiality of your personal information, consistent with the South Australian Government's Information Privacy Principles. If you would like to view the full privacy statement please visit: http://www.ocba.sa.gov.au/privacy.html
Webmaster
If you wish to provide feedback on the Office of Consumer and Business Affairs website please contact the Webmaster via email mailto:webmaster@agd.sa.gov.au
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