OCBA - Investigation priorities

Investigation priorities

CBS gives priority to complaints according to the seriousness of the conduct identified. CBS will take into account whether there was any apparent fraudulent activity involved, the potential for ongoing harm or continuing breach, and the nature and extent of any public interest in the affairs of the association.

Steps CBS may take in assessing reports
Having considered a report and determined the priority of the matter, CBS may take the following steps:

make initial inquiries to gather more information about the matter

conduct a formal investigation under the Act

take no further action and write to the complainant informing the person why no further action will be taken.

Where the matter is not one that CBS investigates, e.g. in relation to a dispute between a member and the association, a response is usually provided within 28 days of receipt of the complaint. Consideration of matters that involve a potential offence under the Act may take longer.

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